Context-based Process Adaptation

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Business process is a set of activities performed in a coordinated manner in an organizational and technical environment aiming at a business goal. Processes remain a top priority in a business environment; however, its effective implementation is still a great challenge due to the fact that work routines are exposed to frequent changes. The flexibility of a process is related to understanding of unexpected events that happen when people, systems and resources interact and require adjustments. Thus, business processes must be designed to be capable of responding to information about different events and their specificities. This information defines what the literature calls context. In this talk, I will show some of the research we have been conducting in context-based process adaptation.